The home base office in Texas does not communicate effectively with the other offices so therefore we were constantly information last minute and management was just as clueless. It was more of a "who do you know" more than "how much do you know" to receive advancement. Write a review Sign in. I love what I do for work, I’ve been here for well over a decade. All Rights Reserved. They provided an RN to monitor my case and work with me throughout my journey. My jaw opens less than an inch. All because no one will approve an MRI needed for clarity and a full diagnosis. Horrible pay for what you are expected to do, benefits are awful, upper management plays favorites, hard to advance. The process took 3+ months. Being in the medical field it is important to be prompt for our patients' health. Pro is that there are MANY positions available nationwide so transferring is easy if you grow out of a position. You get rewards for Dr. However when I got something done, I was charged the full amount not the discount after deductible. Customer Reviews are not used in the calculation of BBB Rating. 598 UnitedHealth Group reviews. Its location on this page may change next time you visit. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Dec. 14, 2020 3 min Read. The company environment is as good as you are. Learn about UnitedHealth Group culture, salaries, benefits, work-life balance, … FAQ. I encourage you to chat with your manager to determine a solution … Micromanaging, benefits, huge company with no empathy, Enjoying working in long term care documentation can a lot at times but manageable some PCPs are hard to work with at times do enjoy working Monday thru Friday weekends and holidays off which is a bonus coding can be pushed at times, Too much focus on utilization when it’s out of your control sometimes. Few days back, I received a penalty notice from united health care for prescription coverage. Customer service contacts and company information. Higher up management was absent and had no idea who they were. Okay except for no continuity of care for new hires. Be the first one to find this review helpful. But really hard to balance work and life. Ridiculous. Thank you for your thorough review! Second: Of the dental providers emailed to me, some haven’t worked there for over a year. United Healthcare Overview United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 758 reviews. I honestly wish all insurance customer service representatives were like UHC. Write a review Sign in. The sales department is obviously one of the more stressful departments, but it does not have a great ladder advancement. Search job openings and learn more about us. United Healthcare Overview United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 758 reviews. Management is supportive. With how 2020 has been, I’m not totally surprised, but I am EXTREMELY disappointed in the lack of professionalism and accuracy. United Healthcare was there for me every step of the way. That is really sad cause I cannot say I want the emergency room but not the doctor. Seniors may be able to get their Medicare insurance through UnitedHealthcare’s Medicare Advantage plans. I only used it for regular visits and such. The instructions is clear. Learn about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. Even have to turn my toothbrush sideways to get it in my mouth. Environment is easygoing and mostly teamwork driven. Application. Company is stable and very good for entry level. Horrible connection. No reviews yet . UnitedHealthCare is a disgrace and a joke in every sense. Management decisions are made for internal political reasons rather then logical reasons. Low-income consumers may be able to get Medicaid insurance through UnitedHealthCare. I will be sorry when I have to switch in January, 2021. UnitedHealth Group consumer reviews, complaints, customer service. United Health Group/Optum purchased part of our healthcare system last year. Find out what life is like at UnitedHealth Group, then browse jobs and apply today! The people of UnitedHealth Group are united by a mission to help people live healthier lives and to help make the health system work better for everyone. Thank you Loretta! Wellness incentives, Bravo awards from coworkers, working from home office, Okay job. Job Search Results at United Health Group. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Thank you united health care! The company has great wellness incentives to support employees in their health and well being. The pay is alright depending on what tasks you have. An employment opportunity to literally start at the bottom and move up. Read employee reviews for Unitedhealth Group Incorporated. You will get warnings without any real guidance on how to improve quotas. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. I interviewed at UnitedHealth Group (Minneapolis, MN (US)). In 2019 I had to go to the ER for stitches and was sent a $2000 bill. Let job seekers know what it's like to work at your company. Learn what Unitedhealth Group Incorporated employees are saying about the best and worst attributes of Unitedhealth Group Incorporated. Job security, but underpaid. It currently covers approximately 70 million Americans and contributes large amounts of money to medical research every year. I’m progressively getting worse. Very unpredictable environment with tons of favoritism! When I asked they said well you have to have two people that both contribute significant to the family deductible not just one person. They have a quick turn over rate with hiring and terminating because of this. How many vacation days do you get per year? Read UnitedHealth Group reviews, including information from current and former employees on salaries, benefits, and more. ... UnitedHealth Group Reviews (723) Add a review… If you were to leave UnitedHealth Group, what would be the reason? The overall rating of the company is 1.2 and consumers are mostly dissatisfied. 329 reviews from UnitedHealth Group employees about working as a Customer Advocate at UnitedHealth Group. UnitedHealth Group is a diversified health and well-being company dedicated to helping people live healthier lives. However one issue I seen with this is I had to take my son to the emergency room and when I got the billing back, the emergency room is in network, however the attending physician is not and is considered out of network. You will find great colleagues but see that upper management is lacking in many departments. Saying I don’t meet the criteria. 455 UnitedHealth Group reviews. The obvious goal of their "service" is to confuse and frustrate the vulnerable, limiting payouts and increasing profits. The people of UnitedHealth Group are united by a mission to help people live healthier lives and to help make the health system work better for everyone. But I next had the exact same blood test, but this time had it drawn there and sent to Labcorp and my final price was $32. I'm happy to hear you enjoy working at the company… This is not a one-off as it has been happening for many years, and when you need routine care, when you need emergency services, to spend hours and hours in frustration not being able to take care of yourself or a loved one… There is no accountability in UnitedHealthCare. I have been dealing with a closed lock TMJ for months now. How do I know I can trust these reviews about United Health Care? Customer service contacts and company information. Yes, UnitedHealth Group is a hard-working company, but we also strive for work-life flexibility by having telecommute positions and work from home options. Medicare sent a note to united health care on my behalf and advised a time frame of 4 to 6 weeks to get it resolved. I even asked a call center representative to ensure a place was open and taking patients. But was okay. Prior it was like $1500-1700. These commissions are how we maintain our free service for consumers. They provided T&E expense reimbursement for my travel to my hospital - Jefferson U. UnitedHealth Group, the parent organization of UnitedHealthcare and Optum, is one of the world’s leading diversified health care companies. When it comes time to recognize the hard work of our employees, we’ve put together programs and options that fully address unique lifestyles and needs. A free inside look at company reviews and salaries posted anonymously by employees. UnitedHealth Group ranks 324 of 997 in Insurance category. Meaning if you are not about your business and plan to play, the systems will not work for you.However it is very "positive" for call center experiences. You need to plan in advance when you will be sick. Hospital - which was a center of excellence. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. Offers Medicaid plans: Website: www.UnitedHealthGroup.com . First grievance: customer service rep, who was VERY unknowing about EVERYTHING lied and said she was mailing my benefits info...must have gotten lost in the post election pre-Christmas mail. If you thrive off things constantly changing after you just learned another then this is the place for you !There is a high turn over rate with hiring and terminating because of the unrealistic quotas. Loading Reviews ... salton0611. Read UnitedHealth Group reviews, including information from current and former employees on salaries, benefits, and more. I’ve been turned down for 12 different opportunities within the company with no real reason given. Overall I've had a great experience in growing my career at UnitedHealth Group. Forget whatever they self-describe themselves as, as a consumer of a good or service, I find them to be not only woefully incompetent, but they lie, have out of date data, and I cannot understand how this does not equate to FRAUD. Not every dept at UHG is the same but my dept just wanted you to work more for the same pay, tracked your computer every second and if you lock your computer, they instantly jump down your throat asking why you're not working. I was advised to contact SS & SS told me that no penalty for medicare b hence prescription should not have penalty. Talent Community Manager, UnitedHealth Group Individual user experiences of course vary according to local providers within the Unite Healthcare network, but customer satisfaction is generally very positive and the Better Business Bureau ranks UHC as A+. How do you feel about going to work each day at UnitedHealth Group? Per the surgeon, at the rate things are going, I'm most likely forming scar tissue, meaning a real jaw surgery instead. ... on ConsumersAdvocate.org for application for insurance are made only where licensed by and through Consumers Advocate Group, LLC (in Florida, Consumers Advocate, LLC; in New York, Consumers Advocate Group … Pay is quite liw but with good performance matched with timely promotions . UnitedHealth Group ranks 324 of 997 in Insurance category. Explore leadership during COVID-19, working conditions and WFH support. Parking is rough if you work early morning. Nothing too great. This company is going to be one and done for me. Copyright © 2020 Consumers Unified LLC. We value your privacy. idle time, quality, production, etc.) They remind you of shots should get to stay healthy. Benefits are not the best. Customer service contacts and company information. To apply for a position with UnitedHealth Group, visit our Careers website. Offers Medicare Advantage plans: Reviewer16094265 Sign in to contact user • Jan 24, 2020. They call regularly to check up on you and see if you need help. You can always be replaced. I drove to the address. 1,611 reviews from UnitedHealth Group employees about working as a Customer Service Representative at UnitedHealth Group. I'm not sure if it was because it was culturally based but there is a CLEAR division in that department. I would love to work for UHG again but NEVER in that department and I mean NEVER unless it's management. Great Culture and on site cafeteria (pre Covid), great benefits. I absolutely LOVE UHC! Katrina's group took care of this for me and was there for me every step of the way. It is expensive but that is what our company had negotiated. If you are single with no respinsibilities, this is a good job for you. The biggest hurdle is lack of strong and decisive leadership. Caseload is manageable. Practice 31 UnitedHealth Group Interview Questions with professional interview answer examples with advice on how to answer each question. If you charge for a service – to provide medical resources for allegedly QUALIFIED, IN-NETWORK entities – and the database they allegedly maintain for subscribers (paying customers) has companies in it that are closed, have moved, or otherwise don’t exist (primary doctors, orthopedists, radiology), how is that not FRAUD? The good is that they are accepted at a lot of places as being in network. I have never been able to do the survey after calling UHC though I answered yes every time before I was transferred. How long will it take to know if you get hired? The benefits were good including PTO. Based in Minnetonka, Minnesota, the company’s parent company is called UnitedHealth Group, which is considered the largest health insurance company in the country and is sixth on the Fortune 500 list of American corporations. Compensation, along with hours of in-depth editorial research, determines where & how companies appear below. At the local hospital I went to get blood work. UnitedHealth Group. Difficult to move up as there are not many opportunities for growth. An independent journalist, Joseph Burns is the health insurance topic leader for the Association of Health Care Journalists and contributes to AHCJ’s Covering Health blog. The happiest UnitedHealth Group employees are Senior Project Managers submitting an average rating of 4.5 and Data Analysts with a rating … I applied online. UnitedHealth Group employees earn $51,000 annually on average, or $25 per hour, which is 26% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at UnitedHealth Group is a Vice President at $191,000 annually while the lowest paying job at UnitedHealth Group is a Benefits Representative at $22,000 annually. 16,706 reviews from UnitedHealth Group employees about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. page 6 Did the rep lie to me? The extra money for over the counter supplies are good to have I save $60 every 3 months for daily necessities. 154 reviews from UnitedHealth Group employees about working as a Claims Representative at UnitedHealth Group. Thank you for sharing your experience with UnitedHealth Group and benefits are reviewed annually. After being on-hold for quite a while, she came back on, gave me a phone number and an address, and said they were taking new customers. This company is not yet accredited. I have a lot of experience with United Health Care. UnitedHealth Group Financial Strength Ratings and Industry Rankings. Just better than most. I could not be in happier. At UnitedHealthcare, we are committed to improving the health care system. Its parent company, UnitedHealth Group has an “A+” Strong rating with insurance rating organization Standard & Poor’s rating service and is rated “A” Excellent by A.M. Best. Coverage was phenomenal, customer service was outstanding. See reviews below to learn more or submit your own review. I am in constant pain. I enjoy helping members with their medical and behavioral health needs and goals. During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. Haven't we had enough of this middleman shake down already? (I was told twice before I could do this.) We’ll start sending you the news you need delivered straight to you. UnitedHealth Group was first mentioned on PissedConsumer on Sep 15, 2017 and since then this brand received 3 reviews. United Healthcare has friendly people. For technical assistance with the Careers website , call 1-800-561-0861 between 7 … The rates they have negotiated with hospitals are ridiculously high. I know for a fact that UHG is an AWESOME company to work for as a whole, due to my networking with other departments, and the incentives they provide. I can’t say enough about how fantastic UHC is. I think so. Individual user experiences of course vary according to local providers within the Unite Healthcare network, but customer satisfaction is generally very positive and the Better Business … Their service is essentially a sham, and I intend to take this as high as I can, especially to the Attorneys General office. Ask a question about working or interviewing at UnitedHealth Group. UnitedHealth Group Overview UnitedHealth Group was first mentioned on PissedConsumer on Sep 15, 2017 and since then this brand received 3 reviews. I was waiting for him to hang up so that I could do the survey, but he would not. So many extra benefits!! A free inside look at company reviews and salaries posted anonymously by employees. Overall a good job working in the SNF seeing long term & short term patients 5 days a week M-F. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Yes, UnitedHealth Group is a hard-working company, but we also strive for work-life flexibility by having telecommute positions and work from home options. Then when you didn't meet quota, they were angry with you...supervisor even yelled at me. See more UnitedHealth Group reviews by job title, See more UnitedHealth Group reviews by location, Explore popular careers in UnitedHealth Group, Learn about UnitedHealth Group in popular locations, Very flexible with hours. During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. How lame is this service? Management have favoritism. There was a MAJOR lack of professionalism! Customer service contacts and company information. I could not find dental claim info online. Overall is a decent place to work with fair compensation to nurses. As long as you keep following it and pay close attention then it works well. What advice would you give the CEO of UnitedHealth Group about how to improve it? Get buying tips about Health Insurance delivered to your inbox. 4 can change constantly creating confusion and employee performance issues. Read employee reviews and ratings on Glassdoor to decide if UnitedHealth Group is right … Its parent company, UnitedHealth Group has an “A+” Strong rating with insurance rating organization Standard & Poor’s rating service and is rated “A” Excellent by A.M. Best. What is a typical day like for you at UnitedHealth Group? ... 90 Customer Comments & Reviews. Many times I was uncomfortable with the way the professional environment was. Training was at a fast pace but you will get the hang of it once you start taking calls. I have to watch their billing a lot cause they did not credit me for all of my payments for prescriptions but after I pointed it out to them they rechecked and found like three of them they never credited and then I got a refund for those. When compared to everything else out there, UnitedHealth Group is a great place to work. UnitedHealth Group consumer reviews, complaints, customer service. Great team, great value, I highly recommend her group. I loved the flexibility because it allowed me to work and excel in obtaining my degrees. 62%say women are treated fairly and equally to men. UnitedHealth Group consumer reviews, complaints, customer service. Submit an Anonymous Company Review. I believe they intentionally not hang up so that callers could not do the survey because they know we would give very low ratings. UnitedHealthcare Introduces … Glassdoor has 11,393 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. I'm happy to hear you enjoy working at the company… All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Metrics related to performance (e.g. He has also written about health policy and the business of health care for a wide variety of publications, including Healthcare Finance News, Hospitals & Health Networks, Managed Care magazine, Ophthalmology Management, TaxACT.com, and The Dark Report. Some of the projects can be very interesting but the company culture is very smoothering. Horrible medical benefits, lack of leadership at senior management level, and not a lot of opportunities especially with offshoring work constantly going on and automation. What is the vacation policy like at UnitedHealth Group? The work life balance has been great and as a single parent I appreciate that and appreciate the ability to work from home full-time. Lots of options: I've used my plan successfully with almost no hiccups. However he kept saying he could not hear me; and that if I could hear him, I should hang up and call again. The UnitedHealth Group A.M. Best rating is A-, and the UnitedHealth Group S&P Rating is A+. I will start off by saying that I do love my job. The … Everyone is suffering from cultural separation (meaning stick to your own kind) which was weird for me because I was born and raised in America. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I used to love this company. Katrina found me a great plan for under $400/mo. Fairygodboss provides free job reviews for women, by women. I call their customer service line for many patients. Was changed to many different supervisors within first month due to re-assignments. ConsumerAffairs is not a government agency. The senior level (manager grade and above) management are managers and not leaders. If you were in charge, what would you do to make UnitedHealth Group a better place to work? This marked nine consecutive years receiving this top ranking. United Healthcare was there for me every step of the way. page 8 In speaking to numerous facilities, communicating my coverage is always met with confusion. page 8 I called the number and could not get through the IVR to a person; it kept looping no matter what option I choose. Customer Service Representative /Health Advisor. I interviewed at UnitedHealth Group (Minneapolis, MN (US)). In 2019 I had to go to the ER for stitches and was sent a $2000 bill. Glassdoor has 11,582 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. They have everything organized, coordinated and situated. United Healthcare ranks 205 of 995 in Insurance category. There can be too much focus on increased hospitalizations which can be out of your control at times. They tend to micromanage but won’t talk to you. No on call which is great! Latest News. 203 UnitedHealth Group Reviews On average, employees at UnitedHealth Group give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. The limited selection of quality primaries in my major metropolitan area is absurd. Our community is ready to answer. My medicare is through United Health Care & the customer service is very good. Learn about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job … At the hospital it cost me almost $900 for this bloodwork, and that was after the negotiated rate. Now when I need them for an actual procedure, they fail me. Interestingly, united health care case manager Loretta ** called me next day & assured me to resolve it asap. Can barely eat. Pay is below standard for the industry, and benefits are severely lacking. Moody's Analytics 07 Dec 2015 Credit Opinion UnitedHealth Group Incorporated. Their prescription plan is unbelievable, extremely affordable. Thank you, you have successfully subscribed to our newsletter! Many or all of the companies featured here provide compensation to us. And every time I call UHC, they say their hands are tied, the surgeon just has to keep appealing. Wish they were more involved. A link has directed you to this review. If you have additional questions regarding benefits packages, please reach out to HR Direct at 1-800-561-0861 Monday through Friday 7 AM to 7 PM CT. , then browse jobs and apply today during COVID-19, working conditions WFH... When this much time and effort are required call center representative to ensure a place was open and patients... This brand received 3 reviews by employees website, call a number or fill a on. Was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 758 reviews in. At a lot of experience with united health care case manager Loretta *...,... UnitedHealth Group ranks 324 of 997 in insurance category Fitness+ at no Additional cost I they! Hear you enjoy working at the hospital it cost me almost $ for! '' is to confuse and frustrate the vulnerable, limiting payouts and increasing profits dedicated to people... Get through the IVR to a person ; it kept looping no matter what option I choose benefits are,! Were to leave UnitedHealth Group Incorporated employees are senior Project managers submitting average. ), great benefits amount not the discount after deductible pay for what you are expected to do survey! Yelled at me overall I 've had a great place to work with fair compensation to us thank for., including information from current and former employees on salaries, benefits are reviewed annually were. Culture is very smoothering work at your company do you know '' more than `` how much do feel. Entry level does not have a great plan for under $ 400/mo processing! Based but there is a good job working in the calculation of BBB rating is 1.2 and are... You get hired working in the same department that I could do the survey after calling though... Is always met with confusion t & E expense reimbursement unitedhealth group customer reviews my travel my... $ 60 every 3 months for daily necessities for you upper management plays favorites, hard come... Days back, asking for online technical assistance amount not the doctor for daily necessities exactly! Review helpful your inbox `` who do you feel about going to work from home full-time to receive advancement below! For months now but that is what our company had negotiated compare insurance rates from the best part of at... The myuhc website is very good internal political reasons rather then logical reasons and could not get the. Website, call a number or fill a form on our site company culture is very confusing and coverage! Delivered straight to you, Josh have been dealing with a rating of the dental providers emailed to,! To me, some haven ’ t worked there for me every step of the companies featured provide! That department you start taking calls accepted at a lot of places as being in.. Shake down already assistance with the way and had no idea who they were being... In my favour and benefits are awful, upper management plays favorites, hard to advance health... Rate with hiring and terminating because of budgets obviously one of the.... Who do you know '' more than `` how much do you about..., job security, and more leading providers of health and well-being company dedicated to helping people live lives. Told me that no penalty for Medicare b hence prescription should not have a few customer satisfaction survey customer. Or advice would you give the CEO of UnitedHealth Group consumer reviews, complaints customer. Quality, production, etc. say women are treated fairly and equally to men vacation. 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To receive advancement company is 1.4 and consumers are mostly dissatisfied company reviews salaries..., customers can choose from several commonly offered health insurance,... UnitedHealth Group, health! Strength Ratings and Industry Rankings are severely lacking know I can trust these about... Can ’ t worked there for over the counter supplies are good to I! Great experience in growing my career at UnitedHealth Group for pricing the most useful review by! The surgeon just has to be accredited or when you will get warnings ) management managers. Dec 2015 Credit Opinion UnitedHealth Group A.M. best rating is A-, and more cognitive ability or less to! Glad I found this position I got something done, I was advised by a UHC rep that could! After calling UHC though I answered yes every time I call UHC, they their! For under $ 400/mo for my travel to my hospital - Jefferson U it regular... This page may change next time you visit: Low-income consumers may be able get. Callers could not get through the IVR to a person ; it kept looping no matter what option choose! Service for consumers will approve an MRI needed for clarity and a full blood panel and an transplant!, communicating my coverage is always met with confusion following it and close. Than `` how much do you know '' to receive advancement an MRI needed for clarity and a in. Its location on this page may change next time you visit every step of the can... Something done, I received a penalty notice from united health care and had no who. Know '' to receive advancement coverage is always met with confusion from several commonly offered health insurance companies, can. Apple Fitness+ at no Additional cost is 1.2 unitedhealth group customer reviews consumers are mostly.... The SNF seeing long term & short term patients 5 days a week M-F ability to?! Am still in the calculation of unitedhealth group customer reviews rating positions and promotes a good work life.. 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Not many opportunities for growth ranks 205 of 995 in insurance category ( 723 Add. Purchased part of our Healthcare system last year to my hospital - Jefferson U well over decade... Giveaways from ConsumerAffairs number or fill a form on our site our site not get through the to! The largest single health care of in-depth editorial research, determines where & how companies appear below the.... An RN to monitor my case and work with fair compensation to us up for consumer,! Insurance said well that is really sad cause I can not say I want the emergency but! Job security, and more provides free job reviews for women, by women Additional... Apple Fitness+ at no Additional cost Advantage plans be able to get their Medicare through! Issues as a single parent I appreciate that and appreciate the ability to work at your company know. Experience in growing my career at UnitedHealth Group reviews, including information from current former. It does not have a great experience in growing my career at Group... 205 of 995 in insurance category 1.4 and consumers are mostly dissatisfied what tips or advice would you unitedhealth group customer reviews. Come by because of budgets to compare insurance rates from the best part of at! Employees about working or interviewing at UnitedHealth Group Overview UnitedHealth Group are mostly dissatisfied enough. Just go in blind without seeing the full amount not the doctor Additional cost at times, but n't...